The Perioperative Medicine Service: An Innovative
Practice at Kaiser Bellflower Medical Center
By Marcus D Magallanes, MD
From Physician Work Environment:
••Summer 2002/Vol. 6, No
Abstract
Context: Perioperative medical care is widely recognized
as an integral component of overall surgical case management. The perioperative
medicine service at the Kaiser Permanente (KP) Medical Center in Bellflower,
California (KPBF) was created to address major problems relating to medical
preoperative evaluation and postoperative care, particularly for high-risk
patients.
Objective: To illustrate successful, innovative practices
implemented as functions of the newly formed perioperative medicine service
at KPBF.
Design: Review of the genesis, structure, and beneficial
outcomes of the perioperative medicine service.
Main Outcome Measures: Number of canceled surgical procedures
and physician satisfaction.
Results: In 2000, the number of canceled surgical procedures
was reduced by more than half compared with the number of cancellations
during 1997. Surgeons, anesthesiologists, and primary care physicians expressed
satisfaction with the new perioperative medicine service that led to this
reduction.
Conclusion: The newly created perioperative medicine
service at KPBF has been highly successful and may serve as a model of
perioperative medical management for other KP facilities nationally.
Overview
Perioperative medicine addresses the medical care of
the surgical patient and focuses on the patient's status before, during,
and after the actual surgical procedure.1 Perioperative medicine is not
a subspecialty of medicine but rather a body of medical knowledge that
enables physicians to manage medical illness during the perioperative period,
assess operative risk, and respond to complications. The past two decades
have seen burgeoning interest in perioperative medicine, an interest that
has spawned medical research and an impressive collection of literature
pertaining to this once-obscure topic, particularly with regard to surgery-related
cardiopulmonary issues.2-6 Clearly, perioperative medical care is now well
recognized as an integral component of overall case management for surgical
patients. Furthermore, with regard to the patient's ultimate outcome, the
importance of perioperative medical care is widely appreciated by surgeons,
anesthesiologists, and internists alike. To put things into perspective,
the clinical significance of perioperative medical care is demonstrated
by one older study,7 which showed that approximately 80% of postoperative
deaths on the surgical service were attributable to underlying medical
conditions, whereas only 20% of the deaths were due to surgery or anesthesia.
Medical Center Background
The Kaiser Permanente Bellflower Medical Center (KPBF)
is a Southern California KP facility serving approximately 290,000 Health
Plan members, for whom 750 to 1000 outpatient surgical procedures are scheduled
each month. These members are outpatients when the procedure is scheduled,
but many require postoperative hospitalization, and a few require preoperative
admission. (I note that outpatient surgery nowadays is no longer synonymous
with elective surgery.) All major surgical disciplines except neurosurgery
and cardiac surgery are represented at KPBF.
Past Problems Requiring Solution
The previous system of outpatient preoperative assessment
and management at KPBF was essentially identical to that of most other
facilities, both KP and non-KP: Patients scheduled for surgery were referred
to their primary care physician (or to a subspecialty service) for preoperative
medical evaluation and "clearance" for surgery if the surgeon had specific
concerns regarding underlying medical conditions. (The reality, of course,
is that no one can clear a patient for surgery; instead, the duty is to
evaluate the patient's medical status, assess operative risk, and ensure
medical optimization for surgery.) The previous system at KPBF manifested
a number of problems, the most prominent of which was last-minute outpatient
surgery cancellation. In 1997 alone, more than 800 scheduled surgical procedures
were canceled on the day of surgery--equivalent to one month's worth of
surgical procedures. This circumstance resulted in completely lost time
in the operating suite, a loss which had obvious financial impact as well
as impact on surgical access. A subsequent case-by-case review of these
cancellations showed that about half were due to unforeseen causes and
were not preventable (ie, patient failed to keep the appointment, patient
became ill with flu, or doctor became ill and thus had to postpone surgery);
other cancellations were due to known patient conditions that were not
addressed sufficiently before surgery (eg, congestive heart failure, chronic
obstructive pulmonary disease, diabetes). This latter group of cancellations
was felt to be preventable.
In addition, the previous system led to less objective
problems: surgeons and anesthesiologists were dissatisfied with primary
care practitioners' preoperative assessment and preparation of patients
with complex medical problems, and primary care physicians were frustrated
by the difficulty of trying to perform adequate preoperative evaluation
in their clinics with little background or training in perioperative medicine.
There also existed inconsistent postoperative medical care for patients
who remained in-house after surgery, particularly in high-risk cases.
The Solution: A Perioperative Medicine Service
These problems prompted the medicine and surgery departments
at KPBF to combine their efforts and resources in search of a solution.
The outcome was a novel concept: a perioperative medicine service whose
primary goals were to evaluate and optimize high-risk cases preoperatively
(thus minimizing last-minute surgery cancellation and lessening the burden
on the primary care physicians) and to provide consistent in-house medical
care for these same patients postoperatively. To achieve this result, the
planned service would consist of an outpatient preoperative medicine clinic
as well as inpatient perioperative follow-up and consultation.
Personnel for the service currently consists of one caseworker,
one scheduler, and one physician (myself). The caseworker receives all
requests from surgeons for medical preoperative evaluation and is in charge
of arranging and following up any pending issues or studies before surgery.
The scheduler makes appointments for the preoperative medicine clinic and
conducts basic intake assessment of the patient by phone when assigning
an appointment date. As the sole physician of the perioperative medicine
service, I am staff for the preoperative clinic and provide inpatient follow-up
and consultation. My background is in internal medicine with a one-year
fellowship in general medicine consultation, focusing primarily on preoperative
assessment and perioperative management. I have no clinical duties apart
from the perioperative medicine service.
Results of Implementing the New Service
The outpatient preoperative referral and evaluation process
for KPBF patients is completely centralized. All referrals are channeled
through the preoperative medicine clinic, which became operational in May
1999. The primary care department has since been relieved of performing
preoperative evaluation, and, in general, the primary care physicians have
been pleased by this development. Surgeons and anesthesiologists invariably
are more satisfied with the current system of outpatient preoperative evaluation
and by postoperative inpatient follow-up. The number of scheduled surgical
procedures canceled on the day of surgery has diminished markedly. In the
year 2000, only 344 (3%) of 11,426 surgical procedures were documented
as canceled on the scheduled day of surgery; this figure represents a reduction
of more than half compared with 1997, when about the same number of surgical
procedures were scheduled but more than 800 were canceled. (Rate of same-day
cancellations for 2001--3%--was identical to the rate for 2000.)
The Preoperative Medicine Clinic
In general, the surgeon is the one who refers patients
for preoperative medical evaluation. (A few referrals to the preoperative
clinic come from anesthesiologists, primary care physicians, and subspecialists.)
The referral process is simple: The surgeon writes "medicine preop" on
the surgery scheduling card, which the surgery scheduling office automatically
faxes to us as a referral. The surgeon or other physician may also refer
patients to the preoperative medicine clinic directly either by delivering
a consult request, by sending an e-mail, or by phone. The orthopedics department
has used the preoperative clinic most, followed by the general and vascular
surgery departments; but all KPBF surgical services (with the exception
of pediatric surgery) have sent and continue to send referrals to the clinic.
In the years 2000 and 2001, the preoperative clinic performed
1096 and 1067 evaluations respectively--figures which correspond to approximately
10% of surgical procedures scheduled during those years. The remaining
90% of scheduled surgical procedures were done on patients who did not
require evaluation in the preoperative medicine clinic. For those patients,
the required preoperative visit with the surgeon and the anesthesiologist
was sufficient.
Inpatient Follow-up and Consultation
The inpatient service has been somewhat problematic,
particularly given our high volume of surgical patients overall. Most of
our hospitalized surgical patients have been admitted from the emergency
department or urgently from various clinics; these patients are not the
group who remain in the hospital postoperatively after having outpatient
surgery performed. Because of inherent limitations to a one-physician service
with major outpatient responsibilities, the role of the inpatient perioperative
service has evolved mainly into follow-up care and medical management of
patients who have been evaluated preoperatively by the preoperative clinic
but require postoperative hospitalization. Otherwise, surgical patients
who have been admitted to the hospital from the emergency department or
urgently from a clinic and who require inpatient medical care are automatically
assigned a medicine team that provides care jointly with the surgeon. (At
KPBF, the medicine teams consist of hospitalists and rotating clinicians
who see patients during hospital rounds.) Perioperative consultation can
still be requested on any surgical inpatient and is used mainly to address
particular perioperative problems or to assist with medically complex patients
having major surgery.
Special Projects of the Perioperative Medicine Service
A major benefit of having a dedicated perioperative service
is its focus on improving hospitalwide perioperative care. To that end,
several projects are in progress or have been completed at our medical
center. For more than a year now, the perioperative service has both emphasized
and advertised implementation of prophylactic beta-blocker therapy for
surgical patients with clinically diagnosed coronary artery disease or
with major risk factors for coronary artery disease. Prophylactic beta-blocker
therapy is progressively becoming the standard of care at our institution
just as it is nationwide.8-10
Management of chronic anticoagulation for surgery has
been standardized for our outpatients, and guidelines for inpatient management
are currently being distributed.11,12 The Bellflower Perioperative Pocket
Manual,13 a convenient inpatient guide to medical care of surgical patients,
was locally produced in September 2000 and was widely disseminated to physicians
at our medical center. This manual has proved to be a convenient, useful
resource to surgeons, internists, and anesthesiologists. A second, updated
edition is planned for 2002. A quick and easy Medical Release for Dental
Procedure14 form has recently been made available to all our primary care
clinics. The form contains guidelines and recommendations (ie, for use
of local anesthetic, antibiotic, and anticoagulant medication) that are
easy to scan and apply according to the patients' diagnoses.
Outpatient preoperative evaluation done by the use of
protocol (ie, not requiring an actual clinic visit) has now been implemented
successfully for two years. The protocols are designed specifically for
low-risk surgical procedures (eg, cataract surgery, procedures for foot
or ankle) or for patients at low surgical risk (for example, those with
hypertension, obesity, or hypothyroidism but no other major surgical risk
factors). I initially screen all referrals to the preoperative clinic by
reviewing computer-listed diagnoses and medical transcriptions; cases categorized
as low-risk on the basis of patient characteristics and type of surgery
are referred to the caseworker, who in turn interviews the patient by phone.
I do the final chart review and assessment and make recommendations; these
activities complete the protocol-based process. Retrospective review of
more than 200 protocol-based cases, done from November 1999 to November
2000, found the process safe and reliable with no documented problems related
to the protocol process itself. Nearly 20% of all preoperative evaluations
done by the preoperative clinic are protocol-based, and this process has
both saved time and improved clinic access without compromising patient
care.
Practice Tips
Implement prophylactic beta-blocker therapy for
surgical patients with clinically diagnosed coronary artery disease.
Standardize the management of chronic anticoagulation
for surgery for our outpatients.
Institute a Medical Release for Dental Procedure
form containing guidelines and recommendations.
Implement preoperative evaluation protocols or
low-risk surgical procedures or for patients at low surgical risk.
Conclusion
The perioperative medicine service at KPBF has been a
successful, innovative practice. This article elucidates the genesis, structure,
and benefits of this novel service, particularly for other KP medical centers
which may have the same problems as encountered at KPBF before inception
of the service. In my opinion, the system within which we, as Kaiser Permanente
physicians, work is ideal for such a service, particularly given three
factors: our available informational infrastructure; our familiarity and
working relationships with surgeons and anesthesiologists within the same
medical center; and our essentially enclosed patient referral base. To
create such a service is certainly not an easy task; it requires collaboration
between both the medicine and surgery departments as well as ultimate buy-in
from anesthesiology. However, the beneficial outcome of creating a perioperative
medicine service will more than likely be worth the effort.
Acknowledgments
David Liem, MD, Internal Medicine, and William Buchanan,
MD, Orthopedics, were instrumental in creating the perioperative medicine
service at Bellflower and assisted with preparing the final draft of this
paper and its review. Kim E Kaiser, MHA, Department Administrator for the
Surgical Service, provided background data and review. Joyce Shaw, RN,
BSN, caseworker, and Estella Corral, Case Manager/Scheduler, have provided
key assistance for the perioperative medicine service since its inception.
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