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Originally posted online at: latimes.com
TO THE EDITOR
Re "Kaiser Made It Hard to See an MD, Critics Say," Sept. 1:
hinders access to doctors in this area as well as in Northern
California. First, callers are insulted by a time-consuming
The only way to obtain near-term nonemergency care is to wait and wait at an urgent care center. David Campbell
is only part of the difficult, circuitous route that patients
face at Kaiser. After a serious back and neck injury in 1998,
My attempts to take Kaiser to arbitration on these matters failed due to statute problems and arbitration limitations set by Kaiser.
story on Kaiser Permanente's "in the hands of doctors" campaign
talked about internal concerns of living up to that slogan.